Terms & Conditions
with customer information

Table of contents

1. Scope of validity

2. Conclusion of the contract

3. Right of revocation

4. Price and payment conditions

5. Delivery conditions

6. Retention of title

7. Liability for defects (warranty)

8. Exemption from violation of third party rights

9. Redemption of promotional voucher codes

10. Redemption of gift vouchers

11. Applicable law

12. Code of conduct

13. Alternative dispute resolution

1. Scope of validity

1.1 These Terms & Conditions (hereinafter “T&Cs”) for kleine prints GmbH, Alter Teichweg 25A, 22081 Hamburg, Tel.: +49 (0)152 029 280 60, VAT ID no.: DE306458164, (hereinafter “Seller”), apply to all contracts that a Consumer or Contractor (hereinafter “Customer”) concludes with the Seller in relation to the goods and/or services presented by the Seller in their online shop. The inclusion of the Customer’s own Terms & Conditions is hereby waived, unless otherwise agreed.

1.2 These T&Cs apply accordingly for contracts concerning the supply of vouchers, unless expressly otherwise agreed.

1.3 Within these T&Cs, Consumer refers to a natural person who concludes a transaction that is not predominantly attributed to their commercial or self-employed occupation. Within these T&Cs, Contractor refers to a natural or legal entity or a partnership with legal capacity that is concluding a transaction within the remit of their commercial or self-employed occupation.

2. Conclusion of the contract

2.1 The product descriptions contained in the Seller’s online shop do not represent binding offers by the Seller; instead they serve only for the purpose of the submission of a contractually binding offer by the Customer.

2.2 The Customer can submit the offer via the online order form integrated into the Seller’s online shop. Once the Customer has added the selected goods and/or services to the virtual shopping basket and completed the electronic order process, by clicking on the button to conclude the order process they submit a legally binding contractual offer in relation to the goods and/or services contained in the shopping basket.

2.3 The Seller sends the Customer a confirmation that this offer has been received and an order confirmation via email, which once again details the order placed by the Customer. This is the basis of the contract between the two parties. In this email, or at the latest with the delivery of the goods, the contractual text (comprising the order, T&Cs and order confirmation) is sent to the Customer by the Seller via a durable medium (email).

2.4 If the Customer selects “PayPal Express” as the payment method during the online order process, the Customer will also conclude a payment transaction with the payment service provider by clicking on the button to complete the order process.

2.5 In the case of the submission of an offer via the Seller’s online order form, the contractual text is saved by the Seller and sent to the Customer once their order has been sent together with these T&Cs in text format (e.g. by email or letter). In addition, the contractual text is archived on the website of the Seller and can be accessed free of charge by the Customer via their password-protected customer account by entering their relevant login details, insofar as the Customer has set up a customer account in the online shop of the Seller prior to placing their order.

2.6 Prior to the binding submission of the order via the online order form of the Seller, the Customer can correct the information that they enter using the standard keyboard and mouse functions. In addition, all of the information provided prior to the binding submission of the order is displayed one final time in the confirmation window and can be corrected using the standard keyboard and mouse functions.

2.7 The contractual language is German. The contractual terms have been translated into the English language for the purpose of convenience. In the case of deviations in the meaning of the contractual terms, the German version applies without exception.

2.8 Orders are generally processed, and contact made via email and the automated order process. The Customer is obligated to ensure that the email address that they provide during the order process can receive the emails sent by the Seller. If the Customer has a SPAM filter, they must ensure that all of the emails sent by the Seller or third parties involved in the order process can be received.

3. Right of revocation

3.1 When concluding a remote sales act, Consumers have a legal right of revocation. The Seller provides information about this below in accordance with the legal template. Exceptions to this right of revocation are specified in paragraph 3.2. Paragraph 3.3 contains a template for the withdrawal form.

Cancellation policy
Right of revocation

You have the right to withdraw from this contract without reason within fourteen days.

The revocation period spans fourteen days from the day that you or a third party known to you, who is not the carrier, has the last goods in their possession.

In order to practise your right of revocation, you must tell us (kleine prints GmbH, Alter Teichweg 25A, 22081 Hamburg, Tel.: +49 (0)152 029 280 60, Email: hallo@kleineprints.de) by way of a clear statement (e.g. a letter sent by post or an email) about your decision to revoke this contract. You can use the withdrawal form template provided, but you are not obligated to do so.

In order to preserve the revocation period, it is sufficient that you send the message explaining your wish to practise your right of revocation prior to the revocation period elapsing.

Consequences of revocation

If you choose to revoke this contract, we are obligated to reimburse you with all of the payments that we have received from you, including delivery costs (not including additional costs that may result from your choosing a different type of delivery to the cheapest standard delivery that we offer) without delay and at the latest within fourteen days from the day that we receive your message concerning your wish to revoke this contract. In order to make this reimbursement, we use the same payment method that you used for the original transaction; unless a different payment method is expressly agreed with you. No fees will be charged for this reimbursement. We can delay the reimbursement until we have received the goods or until you have provided proof that you have sent the goods; whichever occurs first.

You must return the goods to us immediately and at least within fourteen days from the day that you informed us of your wish to revoke this contract. This return period is considered to be met if you dispatch the goods prior to the period elapsing.

You must bear the immediate cost of returning the goods.

You must only pay for a loss in value of the goods if this loss in value is proven to be the result of an unnecessary use of the goods upon an inspection of their quality, properties and functionality.

3.2 The right of revocation does not apply to contracts for the supply of goods that are not pre-fabricated and for which the Consumer makes a significant individual choice or specification for their production, or that are clearly customised to the personal requirements of the Consumer. This is regularly the case for the goods supplied by the Seller. We expressly state that there is no right of revocation in this case.

3.3 The Seller provides the following sample withdrawal form in line with legal requirements:

Sample withdrawal form

If you wish to revoke the contract, please complete this form and send it back to:

kleine prints GmbH, Alter Teichweg 25A, 22081 Hamburg, Tel.: +49 (0)152 029 280 60, Email: hallo@kleineprints.de

I/we (*) hereby revoke the contract that I/we (*) concluded regarding the purchase of the following goods (*)/the provision of the following service (*)

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Ordered on (*) _ _ _ _ _ _ _ _ _ _ _ _ / Received on (*) _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _


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Name of consumer(s)

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Address of consumer(s)

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Signature of consumer(s) (only if provided in paper format)

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Date

(*) delete as appropriate

1. Please avoid damaging and soiling the goods. Where possible, return the goods in their original packaging with all accessories and with all packaging components. Use additional protective packaging if required. If you no longer possess the original packaging, please choose suitable packaging that offers sufficient protection from damage during transportation.
2. Do not send the goods back freight forward.
3. Please note, the aforementioned clauses 1+2 are not pre-requisites for the effective exercise of the right of revocation.

4. Price and payment conditions

4.1 Unless otherwise stated in the Seller’s product description, the prices given are total prices, which include VAT. Additional delivery costs are stated separately in the respective product description.

4.2 Additional costs may be incurred in the case of delivery to countries outside of the European Union. The Seller is not responsible for these costs and they are to be borne by the Customer. These costs may include costs for transferring money (e.g. bank transfer fees, currency exchange charges) or import duties and taxes. Costs such as these may also be incurred for bank transfers in cases where the delivery takes place to a country within the European Union, but the Customer pays for the goods from a country outside of the European Union.

4.3 The Customer can choose between a number of different payment methods, as provided in the Seller’s online shop.

4.4 If the Customer chooses prepayment, the payment is due as soon as the contract has been concluded.

4.5 In the case of payment via PayPal, the payment is processed by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: “PayPal”), in line with the PayPal user agreement, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or – if the Customer does not have a PayPal account – in line with the conditions for payments without a PayPal account, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full.

5. Delivery conditions

5.1 The goods are delivered to the delivery address provided by the Customer, unless otherwise agreed. The delivery address provided during the Seller’s order process when the transaction is made applies.

5.2 The delivery times that we provide are valid from when our order confirmation is sent. If the respective goods do not have a specified delivery date in our online shop, the delivery time is 8 to 10 working days.

5.3 If the carrier returns the shipped goods to the Seller because they could not deliver them to the Customer, the Customer must bear the cost for the failed delivery. This does not apply in cases where the Customer successfully practises their right of revocation, where the Customer is not responsible for not being able to receive the delivery, or where the Customer is temporarily prevented from accepting the offered service, unless the Seller had notified the Customer appropriately in advance of the service being performed.

5.4 Collection is not possible for logistical reasons.

5.5 Vouchers are delivered to the Customer as follows:

– by email

6. Retention of title

If the Seller provides the goods prior to payment being received, the Seller retains ownership of the supplied goods until complete payment of the purchase price owed has been received.

7. Liability for defects (warranty)

7.1 The provisions for statutory liability for defects apply if the purchased item is defective.

7.2 The Customer is requested to make a complaint to the courier in the case of goods being delivered with clear transport damage, and to inform the Seller of this. If the Customer does not comply with this, it does not affect their legal or contractual claim for defects.

8. Exemption from violation of third party rights

8.1 If the contract states that the Seller is to process the goods in line with the specific requirements of the Customer prior to delivering the goods, the Customer must ensure that the content that they provide to the Seller for the purposes of this processing does not infringe the rights of third parties (e.g. copyright and trademark law). With the placing of the order, the Customer guarantees that the content of the image files uploaded do not violate criminal law.

8.2 The Customer retains all rights pertaining to all of the images that they upload. The Customer grants the Seller the right to copy, modify and adapt the images that the Customer has uploaded and to use these images to create the product ordered by the Customer, regardless of the medium, technology or the form in which they will be used. Furthermore, the Customer grants the Seller the right to work with third parties to implement the contract and to transfer the right granted by the Customer to use the images to these third parties for this purpose.

8.3 The Customer absolves the Seller from claims that could be made by third parties relating to an infringement of their rights through the contractual use of the content provided by the Customer to the Seller. The Customer bears the reasonable costs for the necessary legal defence, including all legal and administrative costs at the statutory rate. This does not apply in cases where the Customer is not responsible for the legal infringement. The Customer is obligated to immediately inform the Seller and provide all of the information required to check the claim and mount a defence in the case of a claim being made by a third party.

9. Redemption of promotional voucher codes

9.1 Vouchers, which are issued free of charge by the Seller as part of a promotion with a specified validity date and that cannot be purchased by the Customer (hereinafter “promotional vouchers”) can only be redeemed in the Seller’s online shop within the specified time frame.

9.2 Individual products can be excluded from the voucher promotion, insofar as the promotional voucher specifies the respective restriction.

9.3 Promotional vouchers can only be redeemed prior to completing the order process. They cannot be applied retrospectively.

9.4 Only one promotional voucher can be redeemed per order.

9.5 The order total must exceed the value of the promotional voucher. Remaining voucher credit is not refunded by the Seller.

9.6 If the value of the promotional voucher does not cover the order total, the Customer must choose one of the other payment methods offered by the Seller to cover the difference.

9.7 The value of a promotional voucher cannot be redeemed in cash and is not subject to interest.

9.8 The promotional voucher will not be replaced if the Customer uses their statutory right of revocation to return the goods that were purchased, either in part or in total, using the promotional voucher.

9.9 The promotional voucher is for the use of the person named on the voucher in question. The promotional voucher cannot be passed onto a third party. The Seller is authorised, however not obligated, to check the entitlement of the voucher owner in question.

10. Redemption of gift vouchers

10.1 Gift vouchers, which are purchased from the Seller’s online shop (hereinafter “gift vouchers”) can only be redeemed in the Seller’s online shop, unless otherwise stated on the voucher.

10.2 Gift vouchers and remaining credit on gift vouchers can be redeemed until the end of the third year after the voucher was purchased. Remaining credit is available to the Customer until the voucher expires.

10.3 Gift vouchers can only be redeemed prior to completing the order process. They cannot be applied retrospectively.

10.4 Only one gift voucher can be redeemed per order.

10.5 Gift vouchers can only be used to purchase products. They cannot be used to purchase other gift vouchers.

10.6 If the value of the gift voucher does not cover the order total, the Customer must choose one of the other payment methods offered by the Seller to cover the difference.

10.7 Remaining voucher credit is saved and can be redeemed during the next order. The Customer is informed of their remaining voucher credit via email.

10.8 The value of a gift voucher cannot be redeemed in cash and is not subject to interest.

10.9 The gift voucher is transferable. The Seller grants discharging effect to the respective owner who redeems the gift voucher in the Seller’s online shop. This does not apply in cases where the Seller has knowledge or the grossly negligent lack of knowledge of the non-authorisation, legal incapacity or the lack of right of representation of the respective owner.

11. Applicable law

11.1 All legal relationships of the Parties are subject to the laws of the Federal Republic of Germany except for the laws concerning the international purchase of movable goods. The governing law only applies insofar as the consumer is not deprived of the protection granted by the law of the country in which the consumer is customarily domiciled.

11.2 Furthermore, in view of the legal right of revocation, this governing law does not apply to consumers who do not belong to a member state of the European Union when the contract is concluded, and whose sole residence and delivery address lie outside the European Union when the contract is concluded.

12. Code of conduct

The Seller is obligated to adhere to the Trusted Shops quality criteria. These can be viewed at https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_en.pdf.

13. Alternative dispute resolution

13.1 The EU Commission provides a platform for online dispute resolution at the following link: ODP platform. This platform serves as a contact point for extra-judicial dispute settlement relating to online contracts of sale or provision of service contracts in which a Consumer is involved.

13.2 The Seller is neither obligated nor prepared to participate in a dispute settlement procedure in front of a consumer arbitration board.