Frequently asked questions
  • General Questions
  • Product Quality
  • Technical Questions
  • Delivery & Shipping
  • Mistakes & Complaints
Placing an order with Kleine Prints – how it works
How do I design my own photo book?

We recommend setting up a customer account before you begin the design process. You will then be able to save your projects.

Once you have done this, simply click on the DESIGN NOW button on the homepage or on the product of your choice. Now you can upload your pictures to the gallery by selecting your source. You can upload photos from your PC/mobile device or directly from your Facebook, Instagram, Google or flickr account. Alternatively, you can drag & drop pictures directly from your desktop or a folder to the Editor.

If the quality (resolution) of your photos is not good enough, your photo will be marked with an exclamation mark. You can find more information about image quality under “Technical questions”. Once in the gallery, you can add your photos to the template. It doesn’t matter if they are portrait or landscape format, your pictures will be automatically cropped to fit the square format of the book. Once you have added your pictures, you are free to move them, change the area that is cropped and adjust the order of the pictures. To replace a picture, simply drag a different picture onto the book from the gallery. You can add a short caption to each photo. Depending on the page and the font size, you can write between two and five lines. Simply press the Enter key to start a new line. To change the background colour of the captions, simply click on the colour box. Try it out and discover how simple and intuitive the design process is.

How does my photo product look and how do I approve it for printing?

You can view your finished photo book in the small preview area below the design window. You can also use the “Preview” option in the menu to view a larger preview of your photo product. When you are happy with your work, click the button “Add to my basket”.

Or you can save your product to the customer account that you set up at the beginning to finish later.

Once you are happy with your project, simply click on “Add to my basket” and your photo product will be added to your basket. Please be patient, it may take a minute or two depending on the size of your images. Before you approve your project, you have the chance to check everything is as it should be. Under the menu item “More” you can find the option “Review project”. Clicking on this option prompts our software to check to see whether your project has been created properly and whether the quality is as it should be, i.e. it makes sure that all of the pages have been filled and that the images are of a sufficient resolution.

You will be asked for print approval before you can add the item to your basket. Please take your time and check your personalised photo book for spelling mistakes and typing errors, and to make sure that the pictures are in the correct order. Once you are sure that everything is in order, tick the appropriate box and add your photo product to your shopping basket. Please note: By doing this, you are approving your personalised photo gift exactly as you see it in the preview. Take a moment to check one final time to make sure that everything is correct.

What happens after the print approval?

Once you have added the product to your basket you can design other products or go to checkout. Register for a customer account or log in with your username and password. Once you have entered your billing and delivery address, you will be directed to the payment page. Our convenient and secure payment options include prepayment, instant bank transfer, credit card and PayPal. After payment you will receive an order confirmation email. This will contain all of the information regarding your order. Please check the information and contact us immediately if there are any problems.

Can I save my photo products too?

You can save your photo products for up to 45 days so that you can finish them at a later date. All of the changes that you make are saved so that you can continue to work on the project later without any problems. Please note, in order to save products, you must have set up a customer account prior to starting the design process. When you are in the design tool, you have the option to save and load your projects. Your customer account also allows you to conveniently re-order products that you have previously purchased.

Where can I find my saved projects?

Please note, in order to save products, you must have set up a customer account prior to starting the design process. You are then able to save your project from within the design tool. If you wish to edit it at a later date, simply log in and go to “My Account”. You will find all of your saved projects under “Projects”. There are four options for each of the projects saved there: Add to basket (add the project to your basket), Edit, Duplicate and Delete.

How long are books available for re-ordering?

We save your completed orders for 12 months.

I want to give someone a Kleine Prints gift voucher. How do I order a gift voucher?

Select the gift voucher that matches the value that you want to give and add it to your basket. Once you have completed payment we will email your gift voucher and code. You can simply forward the code or print it out and give it to the recipient.

Kleine Prints photo products and quality
What printing method do you use at Kleine Prints?

We print our products using the best available digital printing machine, which prints to a standard that is almost equivalent to offset quality. What does that mean in plain English? Well, it means that the results look amazing :) This printing method delivers rich, vibrant colours. Our photo books are printed on Metapaper Multiloft by Mohawk in 650 g/m2. The paper is approximately one millimetre thick and is similar to the board used in children’s board books. The premium paper has a silk matt finish and feels very smooth. This paper gives us the best possible print results. This excellent quality, acid-free paper is FSC- and PEFC-certified. The American manufacturer is carbon neutral and uses 100% wind energy.

What happens if my child puts a photo book in their mouth?

We produce and print our products in line with the latest EU directives. Our photo products are made for children. Despite this, they should not be placed in the mouth. If it is wet for a long period, the material will soften and the colours will run. This is true for any printed product, as printing ink is not intended for human consumption.

Do you offer different types of paper?

We always offer the paper that guarantees the best results. We test new types of paper when we launch new products and, if they impress us enough, we offer them to you.

Technical Questions
How do I know if my images are of sufficient quality?

In order to achieve good printing results, we require the images to be of a suitable resolution (quality). Good quality pictures are at least 800 x 800 pixels, and at least 200 dpi, ideally 300 dpi. When you upload your pictures, you will be informed whether the resolution of your images is sufficient. A small exclamation mark will appear if the resolution is too small when you upload the image or zoom in. You can still use the image in question, but it may appear slightly blurred when printed. Our tip: When choosing your photos, try to avoid dark pictures. Photos taken outside or in daylight always look the best.

Is there a maximum image size?

Image files between 2 to 3 MB are more than sufficient for our products. Larger files can make the processing stage extremely slow. As such, we recommend minimising large image files before you upload them.

What file formats can I use?

You can upload JPG and PNG files.

Can I design my photo product on a mobile device?

Yes! Our photo editor works like a dream on your smartphone. If you are using a tablet, it is best to design your Kleine Prints photo product in landscape format. We are going to be launching our own Kleine Prints app very soon. It will make it even easier to design great products on mobile devices.

Something isn’t working as it should. What should I do?

Please get in touch with us. We really value your feedback. In order to be able to replicate your difficulties so we can resolve them, it really helps us to know your system details. Please open the page supportdetails.com in the browser in which you wish to design your photo product. This page will collate all of the important system details. The green area at the top allows you to send an email containing this information to hallo@kleineprints.de. We will check the issue immediately and get back to you. Thanks for your help!

Delivery & Shipping
General Shipping Information

The prices listed on our product pages include VAT and other price components. We deliver to addresses in Germany, all EU countries, as well as Switzerland and Liechtenstein. We use the delivery company DHL.

You will receive an email confirmation containing your tracking number as soon as your goods have been dispatched. DHL will deliver your parcel in Germany within 1-2 working days (2-3 working days for islands) of your dispatch confirmation being sent. Shipping generally takes 7 working days to all other European countries. DHL couriers work Monday to Saturday, from 8 am to 8 pm.

We run our printing machines on Mondays and Thursdays (and several days in between at Easter and Christmas!)

The delivery dates in Germany are as follows for paid orders received by 7 am:

Ordered on Mon > Delivery on Thurs/Fri
Ordered on Tues > Delivery on Tues/Wed (the following week)
Ordered on Wed > Delivery on Tues/Wed (the following week)
Ordered on Thurs > Delivery on Tues/Wed
Ordered on Fri > Delivery on Thurs/Fri
Ordered on Sat > Delivery on Thurs/Fri
Ordered on Sunday > Delivery on Thurs/Fri

Unfortunately we do not offer an express delivery service! Thank you for your understanding.

Shipping costs

Delivery costs € 4.90 within Germany.
Delivery is free of charge within Germany for orders over € 49.00.
Delivery to Austria costs € 9.90.
Delivery to Switzerland and Liechtenstein is charged at € 14.90.
Delivery to all other EU countries costs € 12.90.

Customs information: All deliveries to Switzerland, Liechtenstein and the Canary Islands are subject to import tax and VAT. The customer is regarded as the importer by law and is thus obligated to pay the duties.

Information for our customers in Switzerland

All deliveries to Switzerland from abroad are subject to import tax and VAT. The customer is regarded as the importer by law and is thus obligated to pay the duties. These fees are determined by the Swiss postal service when the goods are dispatched. You can find more information about this on the Swiss Customs Authority’s website.

Our tip: If you make your purchase from our online shop on the MeinEinkauf.ch website, you can enjoy cheaper delivery costs and DO NOT NEED to pay any import tax.

The benefits of shopping at MeinEinkauf.ch:
— Quick delivery direct to your door in Switzerland (2-3 working days, via DPD Express)
— Your purchase is not subject to additional duties and taxes
— All import duties are included in the MeinEinkauf.ch service fee of CHF 14.90

It is best to register with MeinEinkauf.ch before placing your order.

Can I pick up my products?

Unfortunately, it is not possible to pick up any products yourself as we do not run a local store, but only our online shop.

Mistakes & Complaints
I made a mistake when designing my product. Can I cancel my order?

Please contact us immediately! If your photo product has not yet entered production, we can cancel your order for you. Unfortunately, this is no longer possible once production has begun.

What should I do if I notice a fault after receiving the goods?

Please get in touch if you notice an error. We will do our best to find a solution as quickly as possible. Please note that we are not able to accept complaints that we receive over 48 hours after delivery of your order.